From 26 September 2022, inbound travellers from overseas places or Taiwan arriving at Hong Kong International Airport will no longer be required to undergo compulsory hotel quarantine; instead, the new ‘0+3’ boarding and medical surveillance arrangements will apply. Please click here for more information or download our concise guide.
Hong Kong is bursting with enough retail and dining options to keep the hungriest bargain-hunter weighed down with shopping bags and confounded by menu options for years. Here are some tips to make your shopping and dining mission in Hong Kong even easier.
You can trust shops displaying the QTS sign because they must pass stringent annual quality assessments showing that they:
The Quality Tourism Services (QTS) Scheme is organised by the Hong Kong Tourism Board, which also provides assistance for enquiries about purchases from shops accredited by the QTS Scheme. Find a list of QTS Scheme Retail Shops here.
Useful contact numbers:
The Hong Kong Jewellers' and Goldsmiths' Association: +852 2543 9633
The Diamond Federation of Hong Kong (for information about diamonds): +852 2524 5081
The Gemmological Association of Hong Kong (for a list of gem-testing laboratories): +852 2366 6006
The Hong Kong Accreditation Service (for accredited testing organisations for Fei Cui [jadeite jade] and diamonds): +852 2829 4841
Always keep your receipts, because if a problem arises with one of your purchases, you will be thankful you did so. Visitors can contact the following organisations for assistance:
Refund Protection Scheme (Registered Shops) for Inbound Tour Group Shoppers
Group visitors who patronise a registered shop arranged by the Travel Industry Council (TIC) members are entitled to full refund protection if they are dissatisfied with their purchases. To apply for a refund, visitors may contact their tour operators or host agencies. Group visitors must produce the original receipt and return the purchased item, which must be undamaged and on which there must be no wear and tear from use. For more details about refund protection, please visit the TIC website or contact the Council at +852 2807 0707 (Monday to Friday, 9am to 1pm, 2pm to 5:30pm). During non-office hours, leave a message at the above hotline and the TIC will revert on the next working day.
The Consumer Council (CC) is committed to enhancing consumer welfare and empowering consumers to protect themselves. For more Information about consumer rights protection and consumer alerts, please visit the CC website or contact the council at +852 2929 2222 (Monday to Friday, 9am to 5:30pm). During non-office hours, leave a message at the above hotline and the CC will revert within three working days.
Piracy, counterfeit products or other complaints about violations of the Trade Descriptions Ordinance
Customs and Excise Department's Crime-reporting Hotline: +852 2545 6182 (24 hours).
Hong Kong Police: 999 (24 hours).