• Increase of duty-free allowance for luggage articles brought into the Mainland by Mainland residents travelling from Hong Kong takes effect from 1 July 2024. Click here for details.

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Emergency & useful numbers

In emergency situations, you can contact the local police, ambulance service, fire department and other emergency services by calling 999

Emergency & Userul Numbers
Lost passport

If you lose your passport, make a ‘lost report’ at the nearest police station (call the Police Hotline +852 2527 7177 for locations or refer to their website to find a Report Room). Then, contact the consulate of your country to have your passport replaced. If necessary, call your airline to reschedule the flight as application of a new passport may take time. 

Lost or stolen wallet

If your wallet or valuables are lost or stolen, please notify your hotel immediately and report the theft to police. Keep a separate record of your credit card numbers and report the loss to your card issuers as quickly as possible. Please check with your credit card issuers or insurance company for emergency assistance. Most issuers have toll-free numbers and 24-hour services to deal with such emergencies.    


Tips for visitors

Visit SafeCity.hk to find out more about protective measures and how to guard your belongings to ensure a hassle-free visit to Hong Kong.


Useful numbers and apps
  • Emergency services (police, fire, ambulance): 999
  • HKSOS (999 safety app): [App Store] [Google Play
  • Police Hotline: +852 2527 7177
  • Travel Industry Authority: +852 3698 5900
  • Consumer Council: +852 2929 2222
  • Hong Kong Tourism Board Visitor Hotline: +852 2508 1234
  • Hong Kong International Airport: +852 2181 8888
  • Customs and Excise Department 24-Hour Hotline: +852 2815 7711
  • Hong Kong Immigration Department: +852 2824 6111
  • Hongkong Post: +852 2921 2222
  • Department of Health: +852 2961 8989
  • Hong Kong Observatory (for weather information): +852 1878 200
  • Telephone directory enquiries: +852 1081

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