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The Hong Kong Tourism Board (HKTB) has presented the Outstanding QTS Merchant & Service Staff Awards to recognise QTS-accredited merchants and staff for their contribution in promoting quality tourism services since 2011.
The 2019 awards were bestowed at the Hong Kong Convention and Exhibition Centre on 16 May 2019. All winners were chosen after a stringent selection process and HKTB congratulates them on their success.
Here's to recognising and rewarding the hard-working people who serve Hong Kong every day!
The Outstanding QTS Merchant Awards were created by the Hong Kong Tourism Board to recognise the city's Quality Tourism Services accredited retailers and restaurateurs for their sustained excellent performance.
Merchants were divided into 12 categories and the top three in each division with the highest scores in the QTS Assessment Reports (as carried out by the Hong Kong Productivity Council) were honoured with Gold, Silver and Bronze Awards.
A total of 42 Hong Kong merchants have won awards for their superlative service this year, and a further 54 were reward a merit.
Winners of the Outstanding QTS Merchant Award 2019
Merit QTS Merchant Award (Restaurant Category)
- Cafe Ocean
- Club Panda
- Fook Lam Moon Restaurant
- Hoi Yat Heen
- House of Beijing
- House of Tang Chinese Restaurant - Metropark Hotel Kowloon
- Itamae Sushi (Chek Lap Kok)
- Jasmine Place
- Jumbo Floating Restaurant
- Mezzo - Regal Kowloon Hotel
- Neptune's Restaurant
- Palm Court Western Restaurant - Metropark Hotel Kowloon
- Promenade Restaurant - Harbour Plaza Metropolis
- Regal Court - Regal Riverside Hotel
- Regal Terrace - Regal Riverside Hotel
- Saboten
- Senzuru Japanese Restaurant - Harbour Plaza Metropolis
- Shanghai Garden
- Shanghai Min
- The Bayview Restaurant
- Yue - Gold Coast Hotel
- Yung Kee Restaurant Group Ltd
Merit QTS Merchant Award (Retail Category)
- 1O1O
- Birkenstock
- C.P.U.
- Chicco
- Chow Tai Fook Jewellery Co Ltd
- Chung Yuen Electrical Co Ltd
- Dr Kong Footcare Limited
- gitti
- HKTDC Design Gallery
- Hush Puppies
- ISA Fashion Boutique International Ltd
- JADELINK
- JP@apm
- Just Gold
- King Fook Jewellery Group Limited
- Leona
- Luisa Cerano
- Lukfook Jewellery
- Madame Tussauds Touring Exhibition Limited
- Marks and Spencer
- Medimart
- Mirabell
- New Youth Sporting Goods Company Limited
- Ocean Park (Souvenir Shop)
- Pak Shing Tong
- PIT
- Prince Jewellery & Watch Co
- Seiko
- Solvil et Titus
- Victorinox Hong Kong Ltd
- Walker Shop
- Wing Wah
Hong Kong's service staff are the hard-working men and women who help make the city beloved by visitors.
In recognition of their dedication, the Hong Kong Tourism Board has created the Outstanding QTS Merchant Service Staff Award This year, 23 supervisory and 22 frontline staff members were selected for the Gold, Silver and Bronze Awards after a rigorous interview process.
Winners of the Outstanding QTS Merchant Service Staff Award 2019 (Supervisory)
| Category | Award | Name of Candidate | Merchants List |
| Asian & Western Cuisine | Gold | Ms Cheung Yik Man | McDonald's® Restaurants (HK) Ltd |
| Silver | Mr Ho Ka Ho Marco | McDonald's® Restaurants (HK) Ltd | |
| Bronze | Ms Chen YanLi | Teawood Taiwanese Café & Restaurant | |
| Bronze | Mr Lai Kam Sang | Mr Steak | |
| AV, Computer & Telecom Products | Gold | Mr Nip Kwok Lung | Hong Kong Telecommunications (HKT) Limited |
| Silver | Mr Lee Wai Kit | Hong Kong Telecommunications (HKT) Limited | |
| Bronze | Mr Wong Chun Kit | 1O1O | |
| Chinese Cuisine | Gold | Mr Tse Pak Hin | Tai Hing |
| Silver | Ms Wun Yik Man | Tai Hing | |
| Bronze | Ms Yeung Mei Lin | Ngan Lung Restaurant | |
| Bronze | Ms Yuen Mei Ki | Dragon Inn - Regal Riverside Hotel | |
| Cosmetics, Personal Care Products & Stores | Gold | Ms Fong Hoi Ying | Sa Sa Cosmetic |
| Gold | Ms Yu Yuet Sze | Sa Sa Cosmetic | |
| Bronze | Ms Chow Lai Mei | Sa Sa Cosmetic | |
| Foodstuffs | Gold | Ms Kon Mei Lai | Kee Wah Bakery Limited |
| Silver | Mr Ho Chi Wai | Wai Yuen Tong (Retail) Limited | |
| Bronze | Ms Kam Suet Mui | Pak Shing Tong | |
| Jewellery & Watches | Gold | Ms Chan Ting Chi | Chow Sang Sang Jewellery Co Ltd |
| Silver | Mr Wong Kin On Kenneth | Chow Tai Fook Jewellery Co Ltd | |
| Silver | Mr Leung Sui Sun | Prince Jewellery & Watch Co | |
| Other Specialty Stores | Gold | Ms Fung Ching Man Tracy | Pricerite Home Limited |
| Silver | Mr Yuan Guanzhang | TMF Company Limited | |
| Bronze | Mr Chan Ka Lung | JHC |
Winners of the Outstanding QTS Merchant Service Staff Award 2019 (Front-line staff)
| Category | Award | Name of Candidate | Merchants List |
| Asian & Western Cuisine | Gold | Mr Cheung Tsz Lam | McDonald's® Restaurants (Hong Kong) Limited |
| Silver | Ms Shum Ching Ching | MeokBang Korean BBQ & BAR | |
| Bronze | Ms Lai Chui Yi | Mr Steak | |
| AV, Computer & Telecom Products | Gold | Mr Chan Wai Chung | Hong Kong Telecommunications (HKT) Limited |
| Silver | Mr Tsoi Yat Chung | 1O1O | |
| Silver | Mr Wu Wai Pun | Hong Kong Telecommunications (HKT) Limited | |
| Chinese Cuisine | Gold | Ms Cheung Tak Yan | Tai Hing |
| Silver | Ms Mui Kwai Yan | Regal Court - Regal Riverside Hotel | |
| Bronze | Ms Ha Chiu Lang | Tsui Wah Restaurant | |
| Cosmetics, Personal Care Products & Stores | Gold | Ms Yau On Ni | Sa Sa Cosmetic |
| Silver | Ms Ho Siu Wa | Sa Sa Cosmetic | |
| Bronze | Ms Chan Nga Lai | Sa Sa Cosmetic | |
| Foodstuffs | Gold | Ms Tsoi Yin Kwan | Kee Wah Bakery Limited |
| Silver | Ms Wong Hoi Ha | CATALO Natural Health Foods | |
| Bronze | Ms Wong Sze Man | Kee Wah Bakery Limited | |
| Jewellery & Watches | Gold | Ms Lo Wai Chi | Prince Jewellery & Watch Company Limited |
| Silver | Mr Yeung Wai Kit | Chow Tai Fook Jewellery Co Ltd | |
| Bronze | Mr Yum Chiu Ming | Chow Sang Sang Jewellery Co Ltd | |
| Other Specialty Stores | Gold | Mr Li Chun Yan | Pricerite Home Limited |
| Silver | Ms Kwok Wai Fung | Medimart | |
| Bronze | Mr Chung Yiu Kan | TMF Company Limited | |
| Bronze | Mr Wong Ka Chun | JHC |