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The Hong Kong Tourism Board (HKTB) has presented the Outstanding QTS Merchant & Service Staff Awards to recognise QTS-accredited merchants and staff for their contribution in promoting quality tourism services since 2011.
The ‘2025 Outstanding QTS Merchant Service Staff Awards,’ themed ‘Let’s Go the Extra Mile’ recognise the contributions of frontline staff from QTS-accredited merchants in enhancing service quality in Hong Kong. The 2025 awards were bestowed at the Hong Kong Convention and Exhibition Centre on 13 May 2025. All winners were chosen after a stringent selection process and HKTB congratulates them on their success.
Here’s to the hard-working people who serve Hong Kong every day!
The Outstanding QTS Merchant Awards were organised by the Hong Kong Tourism Board to recognise the city’s Quality Tourism Services accredited retailers and restaurateurs for their sustained excellent performance.
Merchants were divided into 8 categories (4 dining categories and 4 retail categories) and the top three in each division with the highest scores were honoured with Gold, Silver and Bronze Awards.
A total of 25 Hong Kong merchants have won awards for their superlative service this year.
Winners of the 2025 Outstanding QTS Merchant Awards
| Category | Name | Award |
|---|---|---|
| Asian Cuisine | On-Yasai | Gold |
| HAGETEN | Silver | |
| Zuma | Bronze | |
| Beauty, Personal Care & Health | Sa Sa Cosmetic | Gold |
| PARISINE | Silver | |
| FANCL | Bronze | |
| Chinese Cuisine | Golden Valley | Gold |
| Hong Kong Jockey Club Pak Sing Restaurant | Silver | |
| City Hall Maxim's Palace | Bronze | |
| YinYue - Panda Hotel | Bronze | |
| Deli | Congress Plus | Gold |
| Maxim's Hong Kong Day | Silver | |
| Wing Wah Allday | Bronze | |
| Fashion & Lifestyle | 3D-GOLD Jewellery (HK) Ltd | Gold |
| CSS | Silver | |
| C.P.U. | Silver | |
| Retail: Other | Pricerite Home Limited | Gold |
| Wing Wah | Silver | |
| Ying Kee Tea House | Bronze | |
| Telecommunications & Electronics | Hong Kong Air Purifier Center Limited | Gold |
| Hong Kong Telecommunications (HKT) Limited | Silver | |
| 1O1O | Bronze | |
| Western Cuisine | The Peak Lookout Restaurant | Gold |
| BEEF & LIBERTY | Silver | |
| Cafe Aficionado - Regal Airport Hotel | Bronze |
QTS-accredited merchants’ service frontline staff have contributed towards service excellence in their industry.
In recognition of their dedication, the Hong Kong Tourism Board has organised the Outstanding QTS Merchant Service Staff Award. This year, with the addition of the ‘Local SME’ category, 24 supervisory and 25 frontline staff members were selected for the Gold, Silver and Bronze Awards after a rigorous interview process that included video assessments, group interviews and panel interviews.
Winners of the 2025 Outstanding QTS Merchant Service Staff Awards (Supervisory)
| Category | Name of Candidate | Merchants List | Award |
|---|---|---|---|
| Asian Cuisine | Mr Chung Kin Shing | Gyu-Kaku Buffet | Gold |
| Ms Leung Ngan Chun | wellwellwell | Silver | |
| Mr Kong Siu Wun Henry | Hap Taiwanese Hotpot | Bronze | |
| Beauty, Personal Care & Health | Mr Kwong Chi Chung | Mannings | Gold |
| Ms Yeung Wai Ching | Sa Sa Cosmetic | Silver | |
| Ms Chung Chiu Kwan | Sa Sa Cosmetic | Bronze | |
| Chinese Cuisine | Mr Chung Tim Fat | Peking Garden | Gold |
| Mr Ng Chi Chuen | RÚ | Silver | |
| Ms So Sau Yan | Pier 88 | Bronze | |
| Deli | Mr Chan Woon Fai | McDonald’s Hong Kong | Gold |
| Ms Cheng Hoi Man | Starbucks | Silver | |
| Ms O Pui Yu | KFC | Bronze | |
| Fashion & Lifestyle | Ms Ma Ching Han | Emphasis | Gold |
| Mr Chan Wang Fai | Victorinox Hong Kong Ltd | Gold | |
| Mr Leung Chi Ming | TSL Jewellery (H.K.) Co Ltd | Bronze | |
| Local SMEs | Mr Sze Hoi Kong | RAGAZZA | Excellence |
| Retail : Other | Ms Kon Mei Fong | Kee Wah Bakery Limited | Gold |
| Mr Wong Tak Lai | Duty Zero by cdf | Silver | |
| Telecommunications & Electronics | Ms Lam Ka Miu | SUPREME | Gold |
| Mr Keong Wai Wah | 1O1O | Silver | |
| Mr Choi Siu Cheung | Suning | Bronze | |
| Western Cuisine | Ms Lee Ka Yee | CAFE LANDMARK | Gold |
| Ms Hung Ka Yee | Pizza Hut | Silver | |
| Mr Mak Ming Kin | I-O-N | Bronze |
Winners of the 2025 Outstanding QTS Merchant Service Staff Awards (Frontline staff)
| Category | Name of Candidate | Merchants List | Award |
|---|---|---|---|
| Asian Cuisine | Mr Cheng Chin Wa | On-Yasai | Gold |
| Ms Cheng Wing Lam | Gyu-Kaku Buffet | Silver | |
| Ms Wong Yuen Ling | Cafe Joo | Bronze | |
| Beauty, Personal Care & Health | Ms Chan Hung | Sa Sa Cosmetic | Gold |
| Ms Lo Lai Yi | Wai Yuen Tong (Retail) Limited | Silver | |
| Ms Ngai Nga Yuet | Mannings | Bronze | |
| Chinese Cuisine | Ms Lui Sze Wan | Jade Garden | Gold |
| Ms Chau Yim Kwan | Maxim's Palace | Silver | |
| Ms Cheung Nga Kei | DIMPOT | Bronze | |
| Deli | Ms Cheng Chuk | Shake Shack | Gold |
| Ms Kwong Hiu Man | McDonald’s Hong Kong | Silver | |
| Ms Tong May Po | Tai Hing | Bronze | |
| Fashion & Lifestyle | Ms Cheung Wai Man | Lukfook Jewellery | Gold |
| Ms Tam Wai Sum | TSL Jewellery (H.K.) Co Ltd | Silver | |
| Mr Ma Miu Chuen | Joy & Peace | Bronze | |
| Local SMEs | Ms Ho Kei Yin | RAGAZZA | Excellence |
| Retail : Other | Ms Li Mengsi | Maxim's Cakes | Gold |
| Ms Cheung Ka Sin | Kee Wah Bakery Limited | Silver | |
| Ms Mak Yan Yan | Duty Zero by cdf | Bronze | |
| Telecommunications & Electronics | Ms Leung Hoi Ling | SUPREME | Gold |
| Ms Chan Lai Man | SUPREME | Silver | |
| Mr Tai Kai Chung | Suning | Bronze | |
| Western Cuisine | Ms Wong Sin Nga | Pizza Hut | Gold |
| Mr Chou Kin Wa | I-O-N | Silver | |
| Ms Leung Kei Suet | Pizza Hut | Bronze |
Merchant with the highest score after award scoring calculation of Outstanding QTS Merchant Awards and Outstanding QTS Merchant Service Staff Award will be awarded the newly introduced Grand Award.
Winner of Grand Award 2025
| Name | Award |
|---|---|
| Supreme | Grand Award |