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The Hong Kong Tourism Board (HKTB) has presented the Outstanding QTS Merchant & Service Staff Awards to recognise QTS-accredited merchants and staff for their contribution in promoting quality tourism services since 2011.

The 2019 awards were bestowed at the Hong Kong Convention and Exhibition Centre on 16 May 2019. All winners were chosen after a stringent selection process and HKTB congratulates them on their success.

Here's to recognising and rewarding the hard-working people who serve Hong Kong every day!

Outstanding QTS Merchant Awards

The Outstanding QTS Merchant Awards were created by the Hong Kong Tourism Board to recognise the city's Quality Tourism Services accredited retailers and restaurateurs for their sustained excellent performance.


Merchants were divided into 12 categories and the top three in each division with the highest scores in the QTS Assessment Reports (as carried out by the Hong Kong Productivity Council) were honoured with Gold, Silver and Bronze Awards.


A total of 42 Hong Kong merchants have won awards for their superlative service this year, and a further 54 were reward a merit.

Category Name Award
Asian Cuisine Airport Izakaya - Regal Airport Hotel Gold
miso Silver
Nishiki Don Bronze
Chinese Cuisine Dragon Inn - Regal Airport Hotel Gold
Rouge - Regal Airport Hotel Silver
Hong Kong Jockey Club Pak Sing Restaurant Bronze
Other Cuisine Cafe Aficionado - Regal Airport Hotel Gold
Regala Cafe & Dessert Bar - Regal Airport Hotel Silver
Congress Plus Bronze
Burger King (Airport & The Peak) Bronze
Western Cuisine China Coast Bar + Grill - Regal Airport Hotel Gold
Alto 88 Silver
Lawry's The Prime Rib Bronze
AV, Computer & Telecom Products Broadway Photo Supply Ltd Gold
Coxell Digital Camera Silver
csl Bronze
FORTRESS Bronze
Clothing & Accessories bossini Gold
Baleno Silver
Crocodile Silver
Giordano Limited Silver
0/3 baby collection Bronze
Samuel & Kevin Bronze
Cosmetics, Personal Care Products & Stores La Colline Gold
Bonjour Cosmetic Wholesale Center Ltd. Silver
Sa Sa Cosmetic Silver
THE BODY SHOP Bronze
Department Stores Citistore Gold
The Wing On Department Stores (Hong Kong) Ltd Silver
city'super Bronze
Foodstuffs Wing Wah Cake Shop Ltd Gold
HK JEBN Limited Silver
Imperial Bird's Nest International Co Ltd Bronze
Home Decorations colourliving Gold
GIORMANI Living Room Furniture Store Silver
JHC Bronze
Jewellery & Watches 3D-GOLD Jewellery (HK) Ltd Gold
Emphasis Jewellery Silver
Dynasty Jewellery Manufacturer Bronze
Other Specialty Stores Toys"R"Us Gold
Fook Ming Tong Tea Shop Silver
CP Plus Bronze

Outstanding QTS Merchant Service Staff Award

Hong Kong's service staff are the hard-working men and women who help make the city beloved by visitors.


In recognition of their dedication, the Hong Kong Tourism Board has created the Outstanding QTS Merchant Service Staff Award This year, 23 supervisory and 22 frontline staff members were selected for the Gold, Silver and Bronze Awards after a rigorous interview process.

Category Award Name of Candidate Merchants List
Asian & Western Cuisine Gold Ms Cheung Yik Man McDonald's® Restaurants (HK) Ltd
Silver Mr Ho Ka Ho Marco McDonald's® Restaurants (HK) Ltd
Bronze Ms Chen YanLi Teawood Taiwanese Café & Restaurant
Bronze Mr Lai Kam Sang Mr Steak
AV, Computer & Telecom Products Gold Mr Nip Kwok Lung Hong Kong Telecommunications (HKT) Limited
Silver Mr Lee Wai Kit Hong Kong Telecommunications (HKT) Limited
Bronze Mr Wong Chun Kit 1O1O
Chinese Cuisine Gold Mr Tse Pak Hin Tai Hing
Silver Ms Wun Yik Man Tai Hing
Bronze Ms Yeung Mei Lin Ngan Lung Restaurant
Bronze Ms Yuen Mei Ki Dragon Inn - Regal Riverside Hotel
Cosmetics, Personal Care Products & Stores Gold Ms Fong Hoi Ying Sa Sa Cosmetic
Gold Ms Yu Yuet Sze Sa Sa Cosmetic
Bronze Ms Chow Lai Mei Sa Sa Cosmetic
Foodstuffs Gold Ms Kon Mei Lai Kee Wah Bakery Limited
Silver Mr Ho Chi Wai Wai Yuen Tong (Retail) Limited
Bronze Ms Kam Suet Mui Pak Shing Tong
Jewellery & Watches Gold Ms Chan Ting Chi Chow Sang Sang Jewellery Co Ltd
Silver Mr Wong Kin On Kenneth Chow Tai Fook Jewellery Co Ltd
Silver Mr Leung Sui Sun Prince Jewellery & Watch Co
Other Specialty Stores Gold Ms Fung Ching Man Tracy Pricerite Home Limited
Silver Mr Yuan Guanzhang TMF Company Limited
Bronze Mr Chan Ka Lung JHC
Category Award Name of Candidate Merchants List
Asian & Western Cuisine Gold Mr Cheung Tsz Lam McDonald's® Restaurants (Hong Kong) Limited
Silver Ms Shum Ching Ching MeokBang Korean BBQ & BAR
Bronze Ms Lai Chui Yi Mr Steak
AV, Computer & Telecom Products Gold Mr Chan Wai Chung Hong Kong Telecommunications (HKT) Limited
Silver Mr Tsoi Yat Chung 1O1O
Silver Mr Wu Wai Pun Hong Kong Telecommunications (HKT) Limited
Chinese Cuisine Gold Ms Cheung Tak Yan Tai Hing
Silver Ms Mui Kwai Yan Regal Court - Regal Riverside Hotel
Bronze Ms Ha Chiu Lang Tsui Wah Restaurant
Cosmetics, Personal Care Products & Stores Gold Ms Yau On Ni Sa Sa Cosmetic
Silver Ms Ho Siu Wa Sa Sa Cosmetic
Bronze Ms Chan Nga Lai Sa Sa Cosmetic
Foodstuffs Gold Ms Tsoi Yin Kwan Kee Wah Bakery Limited
Silver Ms Wong Hoi Ha CATALO Natural Health Foods
Bronze Ms Wong Sze Man Kee Wah Bakery Limited
Jewellery & Watches Gold Ms Lo Wai Chi Prince Jewellery & Watch Company Limited
Silver Mr Yeung Wai Kit Chow Tai Fook Jewellery Co Ltd
Bronze Mr Yum Chiu Ming Chow Sang Sang Jewellery Co Ltd
Other Specialty Stores Gold Mr Li Chun Yan Pricerite Home Limited
Silver Ms Kwok Wai Fung Medimart
Bronze Mr Chung Yiu Kan TMF Company Limited
Bronze Mr Wong Ka Chun JHC

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