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The Hong Kong Tourism Board (HKTB) has presented the Outstanding QTS Merchant & Service Staff Awards to recognise QTS-accredited merchants and staff for their contribution in promoting quality tourism services since 2011.
The 2022 awards were bestowed at the Hong Kong Convention and Exhibition Centre on 22 February 2023. All winners were chosen after a stringent selection process and HKTB congratulates them on their success.
Here’s to the hard-working people who serve Hong Kong every day!
The Outstanding QTS Merchant Awards were organised by the Hong Kong Tourism Board to recognise the city’s Quality Tourism Services accredited retailers and restaurateurs for their sustained excellent performance.
Merchants were divided into 12 categories and the top three in each division with the highest scores in the QTS Assessment Reports (as carried out by the Hong Kong Productivity Council) were honoured with Gold, Silver and Bronze Awards.
A total of 36 Hong Kong merchants have won awards for their superlative service this year, and a further 55 were rewarded a merit.
Winners of the Outstanding QTS Merchant Award 2022
Merit QTS Merchant Award (Restaurant Category)
- Vi - Regal Riverside Hotel
- Beppu
- Yung Kee Restaurant Group Ltd
- Neptune's Restaurant
- Jade Garden
- The Square
- Congress Plus
- Aqua City Bakery
- Dragon Inn - Regal Riverside Hotel
- JASMINE
- Shanghai Garden
- Chiuchow Garden Restaurant
- Maxim's Food²
- Hong Kong Cuisine
- EXP
- City Cafe - The Cityview
- Burger King (The Peak)
- Alto 88
- The Terrace Cafe
- Stanford Cafe - Stanford Hotel
- Promenade Restaurant - Harbour Plaza Metropolis
- Lawry's The Prime Rib
Merit QTS Merchant Award (Retail Category)
- Hong Kong Telecommunications (HKT) Limited
- SmarTone
- Cam2
- 1O1O
- csl
- Ninki Denki
- Wilson Communications Ltd
- Giordano Limited
- Baleno
- Chicco
- MGS
- THE BODY SHOP
- HKTDC Design Gallery
- LOG-ON
- HK JEBN Limited
- GNC
- Chow Tai Fook Jewellery Co Ltd
- Solvil et Titus
- TSL Jewellery (H.K.) Co Ltd
- CSS
- Seiko
- Man Fook Jewellery Holdings
- City Chain Co Ltd
- Prince Jewellery & Watch Co
- My Jewelry
- Glasstique
- Medimart
- Linda Farrow
- Point De Vue
- New Youth Sporting Goods Company Limited
- Reflections
- RC Outfitters
- Sportshouse
QTS-accredited merchants’ service frontline staff have contributed towards service excellence in their industry.
In recognition of their dedication, the Hong Kong Tourism Board has organised the Outstanding QTS Merchant Service Staff Award. This year, 27 supervisory and 29 frontline staff members were selected for the Gold, Silver and Bronze Awards after a rigorous interview process that included both group and panel interviews.
Winners of the Outstanding QTS Merchant Service Staff Award 2022 (Supervisory)
| Category | Name of Candidate | Merchants List | Award |
|---|---|---|---|
| Asian Cuisine | Mr Chan Tak Shing | On-Yasai | Gold |
| Ms Leung Kim Yi Angel | Gyu-Kaku Japanese Yakiniku Restaurant | Silver | |
| Mr Chan Kai Shun | Gyu-Kaku Japanese Yakiniku Restaurant | Bronze | |
| AV, Computer & Telecom Products | Mr Chow Kin Kwok | HONGKONG SUNING.COM CO., LIMITED | Gold |
| Mr Cheung Sau Kin | HONGKONG SUNING.COM CO., LIMITED | Silver | |
| Mr Yip Shu Wing Ken | csl | Bronze | |
| Chinese Cuisine | Mr Chiu Kin Hung | Dimpot | Gold |
| Mr Chan Wai Kee | Dao Cheng Taiwanese Restaurant | Silver | |
| Ms Luo Huijuan | Kam Kee Café | Bronze | |
| Clothing & Accessories | Mr Tsang Hin Fung | Baleno | Gold |
| Mr Ma Ho Nam | SKECHERS | Silver | |
| Mr Tam Yiu Ming Brian | Mirabell | Bronze | |
| Cosmetics, Personal Care Products & Stores | Ms Leung Sai Mui | Mannings | Gold |
| Ms So Yan Yee | Mannings | Silver | |
| Mr Li Ting Liang | Mannings | Bronze | |
| Foodstuffs | Mr Wong Chun Ming | Wine Shop ENOTECA | Gold |
| Mr Cheung Ching Ngai | Wai Yuen Tong (Retail) Limited | Silver | |
| Ms Chan Hau Yi | Kee Wah Bakery Limited | Bronze | |
| Jewellery & Watches | Mr Leung Sui Sun | Prince Jewellery & Watch Co | Gold |
| Ms Young Zoe | Emphasis | Silver | |
| Ms Tsang Ka Yi | TSL Jewellery (HK) Co. Limited | Bronze | |
| Other Specialty Stores | Ms Choi Ka Lee Kelly | city'super | Gold |
| Mr Cheng Chi Wai | LOG-ON | Silver | |
| Mr Wu Ngai Hei | Tom Lee Music Co Ltd | Bronze | |
| Western Cuisine | Ms Chiu Man Suet | McDonald’s Hong Kong | Gold |
| Mr Hung Yum Yuet Tony | Pano | Silver | |
| Mr Kwok Yuk Lung | McDonald’s Hong Kong | Bronze |
Winners of the Outstanding QTS Merchant Service Staff Award 2022 (Front-line staff)
| Category | Name of Candidate | Merchants List | Award |
|---|---|---|---|
| Asian Cuisine | Mr Fung Tsz Hei | On-Yasai | Gold |
| Ms Mok Wing Yan | On-Yasai | Silver | |
| Mr Chong Chak Hing | Gyu-Kaku Japanese Yakiniku Restaurant | Bronze | |
| AV, Computer & Telecom Products | Mr Fong Yu Ching | HONGKONG SUNING.COM CO., LIMITED | Gold |
| Ms Ng Wing Yee | csl | Silver | |
| Mr Yung Chi Yan | csl | Bronze | |
| Chinese Cuisine | Ms Su Shuxian | Lai Heung Yuen Café | Gold |
| Ms Luk Yuk Han | Tai Hing | Silver | |
| Mr Lai Man Him | Yue | Bronze | |
| Ms Li Siu Wan | Kam Kee Café | Bronze | |
| Clothing & Accessories | Ms Lam Sum Sum | Baleno | Gold |
| Mr Wong Tsz Sun Domanic | Baleno | Silver | |
| Ms Wong Yi Ling | STACCATO | Bronze | |
| Cosmetics, Personal Care Products & Stores | Ms Leung Chung Lam Karen | Sa Sa Cosmetic | Gold |
| Ms Tsang Tse Yan | Mannings | Silver | |
| Ms Tong Wing Yan | Sa Sa Cosmetic | Bronze | |
| Foodstuffs | Ms Tsoi Yin Kwan | Kee Wah Bakery Limited | Gold |
| Ms Lo Po Ying | Kee Wah Bakery Limited | Silver | |
| Mr Au Yeung Hau Woon | Wai Yuen Tong (Retail) Limited | Bronze | |
| Jewellery & Watches | Mr Kwong Chi Fung | Prince Jewellery & Watch Co | Gold |
| Mr Luk Wing Yin | Chow Sang Sang Jewellery Co Ltd | Silver | |
| Ms Chau Ching Man | TSL Jewellery (HK) Co. Limited | Bronze | |
| Other Specialty Stores | Ms Kit Hiu Kwan Ivy | Zhang Xiaoquan | Gold |
| Ms Lau Kin Yat | HKTDC Design Gallery | Silver | |
| Ms Ho Wing Lam | LOG-ON | Bronze | |
| Western Cuisine | Ms Cheung Hiu Ying Miki | Pizza Hut | Gold |
| Mr Ng Yu Chung | McDonald’s Hong Kong | Silver | |
| Ms Huang Keer Joey | PHD | Bronze | |
| Ms Lee Sin Yee | McDonald’s Hong Kong | Bronze |