Specialist, Visitor Services (Visitor Centre)

Location: Hong Kong

WHO ARE WE?

At the Hong Kong Tourism Board, we take great pride in helping people across the world fall in love with our home. There are many challenges, but we continue in earnest to revitalize and reshape the Hong Kong tourism brand and build sustainable growth for our city’s economy. To achieve our ambition, we are inviting passionate talents with a global mindset to join us at this incredible juncture, and work with a dynamic and fun team.

Our Visitor Services Department strives to offer the most innovative and quality services among tourism boards worldwide. We play an essential role in enhancing visitors’ satisfaction through our award-winning service centres and contact centres, providing tailored travel suggestions that makes visitors’ trip to Hong Kong the most memorable one.

Are you interested in being Hong Kong’s ambassador to impress visitors? Are you an outgoing conversation-starter, enthusiastic to share your home city with others? Join our team of visitor services and help curate a journey of lasting memories for our travellers.

HOW YOU WILL CONTRIBUTE AND LEARN?

• As an ambassador at the forefront, you will engage with visitors across our service centres to handle visitors enquiries to showcase the charm of the city and enrich visitors’ travel experience
• Curating tailored itinerary to visitors from around the world. You may also have a chance to give VIP tours to create a fruitful journey with lasting memory for travellers
• Collaborating with other departments in support of HKTB organized events such as Wine & Dine Festival and New Year Count Down Celebrations, you will provide constructive insights to other departments based on frontline experience and knowledge on customer needs

WHO ARE WE LOOKING FOR?

• University graduate preferably with at least 2 years of experience that proves your competencies to excel in the service industry such as service centre/ concierge/ retail outlet operations
• Fresh graduates are also welcome
• A confident communicator in English, Cantonese and Mandarin; Command of a foreign language such as Japanese, Korean, French or German will be an advantage
• A cheerful and energetic people person, who love to explore and share in your free time
• A proactive team player with an open mind and exceptional customer service mindset and skills
• Driven by a sense of fulfilment, willing to work on weekends & public holidays, also under adverse weather to maintain service operation if required