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Senior Specialist, Visitor Services Support (Contact Centre)
Location: Hong Kong
WHO ARE WE?
At the Hong Kong Tourism Board, we are passionate about showcasing our city as a must-visit destination. Renowned for its iconic skyline, culinary wonders, and rich cultural tapestry where East meets West, Hong Kong is a bustling metropolis that offers extraordinary experiences to a diverse array of travelers. As we seize new opportunities to enhance our city's global appeal, we remain committed to promoting Hong Kong's unique charm and vibrancy, reinforcing its reputation as a world-class destination. We invite passionate talents to join our dynamic and fun team in achieving this vision.
HOW YOU WILL CONTRIBUTE AND LEARN?
- Be a key player in unforgettable experiences: Support the dynamic operations of our contact centre by managing enquiries, feedback, complaints, and emergency cases across multiple channels including phone, email and live chat, to ensure every visitor’s journey is seamless and memorable.
- Drive innovation in digital tourism: Collaborate closely with different departments and service providers to optimise our cutting-edge digital service platforms. Continuously review and suggest enhancements to elevate the visitor experience, making exploring Hong Kong easier and more exciting.
- Empower trade partners with excellence: Deliver top-tier support to trade partners subscribed to the HKTB Concierge Hotline by providing vital information and assistance to their frontline teams. Plus, play a key role in recruiting new partners such as hotels, attractions, and major shopping malls to join our network.
WHO ARE WE LOOKING FOR?
- University degree holder with 3 years’ relevant working experience in customer service is preferred; complaint handling experience is a plus.
- Strong written English and Chinese skills.
- Proficiency in spoken English and Mandarin.
- Highly customer oriented, self-motivated and attentive to details.
- Strong inter-personal and problem-solving skills.
- Willing to work under adverse weather and take up shift duties.
- Candidates with less experience may consider for the Specialist position.
WHAT BENEFITS ARE WE OFFERING?
- 5-day work week, no overnight shift
- Public holidays entitlement
- Medical & dental insurance coverages for you and your dependents
- Comprehensive orientation and on-the-job training
Application Method
If you are passionate about our mission and believe you are the one we are looking for, please send us your resume with present and expected salary by clicking "Apply Now". We are looking forward to hearing from you.
Only shortlisted applicants will be contacted. Personal data provided by job applicants will be kept in strict confidence and used only for recruitment and employment-related purpose in accordance with our personal data policies. By submitting your job application, you acknowledge that you have read, understood and accepted the HKTB’s Personal Information Collection Statement Pertaining to Job Application at here.
We are an equal opportunities employer.