Manager, Infrastructure & Security

Location: Hong Kong

WHO ARE WE?

At the Hong Kong Tourism Board, we take great pride in helping people across the world fall in love with our home. There are many challenges, but we continue in earnest to revitalize and reshape the Hong Kong tourism brand and build sustainable growth for our city’s economy. To achieve our ambition, we are inviting passionate talents with a global mindset to join us at this incredible juncture, and work with a dynamic and fun team.

HOW YOU WILL CONTRIBUTE AND LEARN?

You will be responsible for evaluating, implementing and sustaining technology strategies and solutions, with focus on Infrastructure and IT Security. You will be the subject matter expert to provide technical advice and support to business teams. You will also manage the outsourced IT Helpdesk team to deliver high-standard end-user services.  

• Manage and supervise IT Helpdesk team in a lead capacity for providing end-user support and desktop administration for all stakeholders, and VIP users.
• Manage the software, hardware inventory and procurement under asset strategy and lifecycle.
• Manage the installations, upgrades and configurations of hardware and software and technologies.
• Maintain internal knowledge base of technical documentation and SOPs.
• Integrate system and information security in the design, implementation, and sustainment of technology solutions, especially for end-users’ solutions.  

WHO ARE WE LOOKING FOR?

• University degree holder in Computer Science or related disciplines.
• Minimum 8 years of relevant hands-on experience in multiple areas, if not all, including IT end-user services delivery and team management, Microsoft Office 365 administration and support, end-user hardware and software, Windows platform management and upgrade. Network, firewall and IT security experience and knowledge will be an advantage.
• Experienced in outsourcing and vendor management.
• Sound project management and IT service management skills.
• Certified on Microsoft products, network, IT security, PMP, ITIL will be an advantage.
• Strong customer service and continuous improvement mind-set. Able to drive and deliver changes to add-value to the business.
• Independent, self-motivated and innovative with good problem-solving skills. Team-player.
• Good communication skills in English and Cantonese.