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Assistant Manager, Visitor Services (Contact Centre)
Location: Hong Kong
WHO ARE WE?
At the Hong Kong Tourism Board, we are passionate about showcasing our city as a must-visit destination. Renowned for its iconic skyline, culinary wonders, and rich cultural tapestry where East meets West, Hong Kong is a bustling metropolis that offers extraordinary experiences to a diverse array of travelers. As we seize new opportunities to enhance our city's global appeal, we remain committed to promoting Hong Kong's unique charm and vibrancy, reinforcing its reputation as a world-class destination. We invite passionate talents to join our dynamic and fun team in achieving this vision.
HOW YOU WILL CONTRIBUTE AND LEARN?
Lead a passionate team in delivering top-notch visitor service, managing enquiries from multiple exciting channels that connect tourists with unforgettable Hong Kong experiences
Turn challenges into opportunities by expertly handling feedback, complaints, and those unexpected moments that come with tourism — making every visitor’s journey smoother and more enjoyable
Drive innovation and collaboration by working with various teams and stakeholders to continuously enhance cutting-edge digital tools — making it easier and more exciting for visitors to explore Hong Kong
WHO ARE WE LOOKING FOR?
- University degree holder with 5 years’ relevant working experience is preferred
Knowledge of contact centre with hands on experience in complaint handling and supervising service delivery. Experience with using the latest Ai technologies and contact centre solutions would be an advantage
Ability to lead a high performing team with strong motivational and coaching skills
Strong customer service orientation, commitment and passion to delivering visitor hospitality
Problem solving and creative thinking skills in providing visitor assistance under emergency situations
Proficient in spoken and written English and Chinese at business levels
Willing to take up shift duties and work under roster
WHAT BENEFITS ARE WE OFFERING?
- 5-day work week, no overnight shift
- Public holidays entitlement
- Medical & dental insurance coverages for you and your dependents
- Comprehensive orientation and on-the-job training
Application Method
If you are passionate about our mission and believe you are the one we are looking for, please send us your resume with present and expected salary by clicking "Apply Now". We are looking forward to hearing from you.
Only shortlisted applicants will be contacted. Personal data provided by job applicants will be kept in strict confidence and used only for recruitment and employment-related purpose in accordance with our personal data policies. By submitting your job application, you acknowledge that you have read, understood and accepted the HKTB’s Personal Information Collection Statement Pertaining to Job Application at here.
We are an equal opportunities employer.