Outstanding visitor services

We constantly strive to provide visitors with efficient, high-quality service that enriches the visitor experience. For the convenience of visitors to Hong Kong we expanded our visitor information services by adding a mobile instant messaging app, called Line app, which enables us to provide an instant response to visitors’ enquiries, as well as the latest recommendations and travel information.

  • Our Visitor Centres served more than 1 million visitors in 2016/17
  • The Concierge Hotline provided services to 127 registered users, including 96 hotels, 6 malls, 8 attractions, 9 QTS-accredited accommodation services, and 8 QTS-accredited department stores