Manager, Infrastructure & Security

Location: Hong Kong

Responsibilities:

  • Integrate system and information security in the design, implementation, and sustainment of technology solutions, especially for end-users’ solutions.
  • Evaluate, implement and sustain technology solutions, including software, hardware as well as vendor services, e.g. email and end-user tools, backup and security tools, authentication, OS, server virtualisation, firewall, routers, switches cloud environments, etc. 
  • Monitor system capacity and vendor service utilisation, identify opportunities to optimise and streamline, champion changes to best utilise resources and provide an efficient workplace for users.
  • To manage and monitor the performance of the outsourced IT Helpdesk team to deliver prompt, effective and friendly support to end-users; standardise processes and procedures.
  • Provide technical advice and support to business users (e.g. on internal and external events and meetings), application teams, vendors and external partners.
  • To undertake any other duties and assignments as directed by the management.

Requirements:

  • University degree in Computer Science or related disciplines.
  • Preferably at least 8 years of relevant hands-on experience in IT end-user services delivery and outsourced team / vendor management, Microsoft Office 365 administration and support, end-user hardware and software, Windows and Linux platform management and upgrade, network, firewall and IT security, etc.  Experience with cloud related solution advantageous.
  • Certificate on Microsoft products, network, OS platform, IT security, PMP, ITIL is preferred.
  • Strong customer service and continuous improvement mind-set, able to drive and deliver changes to add value to the business, and pick up skill-set in unfamiliar technology areas.
  • Able to work independently as well as in a team, self-motivated and innovative with good problem solving skills.
  • Excellent communication and interpersonal skills.  High proficiency in written and spoken English and Chinese.

Application Method

Interested parties please send resume with present and expected salary by clicking “Apply Now”.

Only shortlisted applicants will be contacted.  Personal data provided by job applicants will be kept in strict confidence and used only for recruitment and employment-related purpose in accordance with our personal data policies. By submitting your job application, you acknowledge that you have read, understood and accepted the HKTB’s Personal Information Collection Statement Pertaining to Job Application at here.

We are an equal opportunities employer.

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