The Hong Kong Tourism Board (HKTB) officially launched the "Quality Tourism Services" Scheme (QTS Scheme) Enhancement on 19 December 2003 to further raise overall service standards and visitors' confidence, especially in the areas of dining and shopping in Hong Kong. By tightening the entry requirements for applicant merchants, providing clear product information to consumers, strengthening the complaint handling system of the Scheme and reinforcing the surveillance of participating merchants, the HKTB will ensure that visitors will have an even more satisfying experience in the city.

The launch ceremony at the Hong Kong Convention and Exhibition Centre was performed by The Hon Henry Tang, GBS, JP, Financial Secretary of the Hong Kong SAR; The Hon Mrs Selina Chow, GBS, OBE, JP, Chairman of the HKTB; He Guangwei, Chairman of China National Tourism Administration (CNTA); and Sun Gang, Vice Chairman of CNTA. Joining the officiating guests to witness this significant milestone in the QTS Scheme were Eva Cheng, JP, Commissioner for Tourism and Clara Chong, HKTB Executive Director, while Directors of various provincial tourism bureaux of Mainland China were also present to demonstrate their support for the Scheme.

See news release for more details >>